Cross-training should do more than create backup—it should build flexibility, confidence, and growth opportunities for your team. But without a plan, cross-training can feel random, overwhelm employees, or fail to create consistent results. Abe: Not at all. It’s about building flexibility and confidence so your team can handle growth, absences, and new opportunities [...]

Interviews should do more than check boxes; they should help you hire legally, effectively, and in line with your culture. But without structure, interviews often go off track or miss what matters most. Q: What can I ask in an interview, and what's off limits? Abe: If a question touches on personal characteristics—like age, family status, [...]