Abe: Coaching is appropriate when an issue is isolated, minor, and not yet a pattern. Enforcement is necessary when expectations have already been communicated, when behavior repeats, or when a policy clearly applies. The key is consistency. Coaching should not become an excuse to avoid enforcement. A: Yes, but it must be communicated [...]

Workforce planning is more than filling open roles; it sets the rhythm for how teams grow and stay aligned. Early preparation in December keeps recruiting, budgeting, and onboarding connected to Q1 goals. Clear role definitions, realistic timelines, and thoughtful start-date considerations make the process steady and predictable. By mapping out system access, day-one learning, and [...]

Annual training is more than a checklist; it reinforces expectations, keeps us aligned, and builds consistency. Clear guidance on required courses, supervisor-specific needs, virtual options, documentation, and record-keeping makes the process simple and predictable. By outlining what happens when deadlines are missed and when policies must be re-acknowledged, we support accountability and keep everyone on [...]

Performance reviews are more than a yearly task; they are an opportunity to align, grow, and strengthen trust. When managers prepare thoughtfully and employees come ready to share highlights, challenges, and goals, reviews become meaningful conversations rather than checklists. Regular check-ins, clear feedback, and collaboration help prevent surprises and keep growth on track. By balancing [...]

Preventing harassment is not just about following the rules; it is about protecting your team and your business. Clear policies, accessible reporting, and consistent training help create a workplace where employees feel safe, supported, and confident. Without these steps, concerns can go unaddressed, putting both your people and your organization at risk. Abe: [...]

Cross-training should do more than create backup—it should build flexibility, confidence, and growth opportunities for your team. But without a plan, cross-training can feel random, overwhelm employees, or fail to create consistent results. Abe: Not at all. It’s about building flexibility and confidence so your team can handle growth, absences, and new opportunities [...]

Interviews should do more than check boxes; they should help you hire legally, effectively, and in line with your culture. But without structure, interviews often go off track or miss what matters most. Q: What can I ask in an interview, and what's off limits? Abe: If a question touches on personal characteristics—like age, family status, [...]